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Thread: Apex shutting down every few days

  1. #1
    Regular Vistor
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    Mar 2014
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    Melbourne, Australia
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    Apex shutting down every few days

    Hello,

    I updated to FW 4.53_AB17 a few weeks ago.

    I started noticing shut downs occurring once a week initially. There will be the obvious 'click-click'. I can tell as my metal halides and skimmer will be set to turn OFF for 45 mins and this has been logged in the Amp graph.

    Now, its happening every few days and sometime on consecutive days too.

    I know its has been reported as an issue previously.

    Is there a solution to this?

    Thanks in advance.

    Cheers

  2. #2
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
    Posts
    13,176
    Contact support. Random reboots usually mean something is corrupted.

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
    Regular Vistor
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    Mar 2014
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    Melbourne, Australia
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    Thank you .. i'll contact support

  4. #4
    Regular Vistor
    Join Date
    Mar 2014
    Location
    Melbourne, Australia
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    Update:

    Neptune support was quick with a reply ...

    They suggested clicking "bootloader update" twice in the Apex display module (under 'System'), as initial trouble shooting.

    I'll monitor over the next few days.

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