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Thread: Blank Blue Screen

  1. #1
    Regular Vistor
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    Blank Blue Screen

    My apex screen is blue .. all lights are green on my controller .. my energy bar is flashing orange light ... i cannot loggin on my apex and dont know the apex ip adress and dont know how to connect my apex with the Dashboard ... everytime i try to refresh with the browser utility on my Pc nothing comes up... everything was working good yesterday

  2. #2
    Frequent Contributor zombie's Avatar
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    Reboot the controller.

    You might be an engineer if...You have no life and can prove it mathematically.

  3. #3
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    How ? I have no access to controller screen

  4. #4
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    Ive dowloaded the apex utility on my pc and cant find the apex with the magnifying glases and im plugged in with my ethernet cable

  5. #5
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by kenny View Post
    How ? I have no access to controller screen
    Unplug it. Wait 10 seconds and plug back in.

    You might be an engineer if...You have no life and can prove it mathematically.

  6. #6
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    Ive done that more than once and nothing

  7. #7
    Frequent Contributor zombie's Avatar
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    Unplug everything from it and reboot. Then add one module and see if it will turn green.

    If that doesn't work, you need to do a firmware force, which is difficult if you don't have your apex on a static ip.

    You might be an engineer if...You have no life and can prove it mathematically.

  8. #8
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    Doesnt work .. and yes id have to do a firmware update i know but ive never update this .. i only use apex for alarms and monitor on my phone its rare i go on the fusion

  9. #9
    Frequent Contributor zombie's Avatar
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    Quote Originally Posted by kenny View Post
    Doesnt work .. and yes id have to do a firmware update i know but ive never update this .. i only use apex for alarms and monitor on my phone its rare i go on the fusion
    Contact support and they can walk you through the process if you have trouble. You will need to figure out the apex ip by looking at your router page since the magnifying glass isn't showing it. Once you figure it out you need to use that ip address for the update. If it won't connect as is, you need to power it down, start the update, let it show failed to connect a few times, Then plug it back in (this is the firmware force part).

    You might be an engineer if...You have no life and can prove it mathematically.

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