Hey guys, hoping someone can help me. I've opened a ticket with Neptune but since it's after business hours I'm assuming this won't get answered today.
Please help! My Apex has stopped working and won't power on. Everything has been running very smoothly until all of a sudden today, it powered off and then powered back on. My wife heard the sound and called me. I came home from work... Initially it came back on but the display wasn't working and my MP-40 all of sudden said missing. I tried the unplug and plug back in method and now the Apex won't turn on at all. The Energy bar or base unit won't even light up. I've verified the plug is in working order.
The weird thing is, I'll leave it plugged in and intermittently things like the return pump seem to come on briefly (less than 10 seconds) and then shuts off, however no lights come on at all on the Energy Bar or Base unit.
I've got a pre-planned vacation coming up for the holiday weekend and really can't leave my house until this is fixed. Please help me! Anyone have any suggestions?
Thank you
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