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Thread: Graphs and logs not updating

  1. #1
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    Graphs and logs not updating

    Is there a problem with the pH and ORP graphs in Fusion as they are not updating to me. Logged in locally to the Apex and they are displaying correctly. Fusion is display the correct values, but the graphs are not representing these values.

    I may have a probelm with the logging events also not updating but looking into that at the moment

  2. #2
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    I rebooted the Apex and this resolved the problem

  3. #3
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    Same thing has happened this morning but a reboot did not fix it this time. Looking at the amount of other posts in the subject, there is a wider problem.

  4. #4
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    Another quick update, rebooted twice this morning and did not fix it. The logging both locally and in Fusion is totally screwed giving wrong times and no update to graphs. Going to log a call now

  5. #5
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    Here is my log from this morning.
    Note - no log entries until 04:18:26 then 15 of them all with the exact same time.
    Also I noticed that after 20:58:55 last night, there weren't any more entries.
    Something is definitely screwy.
    Log Output.JPG

  6. #6
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    I have logged a call and awaiting a response. Will post any update here as soon as I have one.

  7. #7
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    If you do a search of this site, you will find other threads with more or less the same issues.
    It's been going on for a while now.

    https://forum.neptunesystems.com/sea...earchid=923034

  8. #8
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    No issue this morning so that is good news. Had this response back from my support ticket so looms like a firmware issue

    "Unfortunately we can not comment at this time, just that the engineers are looking into this and it should be fixed in the next AOS release."

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