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Thread: EB832 output ports do not show in Apex dashboard

  1. #1
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    EB832 output ports do not show in Apex dashboard

    I'm just setting up my Apex 2016 w/ EB832 power bar, and no additional modules.
    The Apex has run through setup, and I can access it locally on my home network.
    I do not have any of the 8 'main' plug ports available in the dashboard.
    I am only showing VARSPD 1-4 and EMAILALM. Additionally I am showing SW1-6.
    If I go to the outputs tab there is also showing SndAlm and SndWrn.
    Lastly, if I go to the Modules tab, it shows the EB832_2 with SW rev showing 8 with an OK, and a green check mark under status.
    The front panel of both the EB832 and Apex are lit orange.

    Any help would be appreciated.
    Thanks

  2. #2
    Frequent Contributor zombie's Avatar
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    Did you check the unused tile bin and the icon that looks like an outlet?

    Sent from my SM-G965U using Tapatalk

  3. #3
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    Thanks for responding, Zombie.

    Yes, I did. Unfortunately there are no tiles at all to add to the dashboard under the 'lock' button.

    Under the outlet icon/button there are the ones mentioned in my initial post displayed on this screen. Additionally if I select the option to add, I only have virtual ports as an option.

    I have also rebooted the Apex, however, I am having the same results.

  4. #4
    Frequent Contributor zombie's Avatar
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    I would give it a factory reset then and contact support if that doesnt resolve it.

    Sent from my SM-G965U using Tapatalk

  5. #5
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    That did it, Zombie. Thanks for your assistance.

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