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Thread: 2016 set up problems

  1. #1
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    2016 set up problems

    I'm a manager at a LFS. I tried to upgrade a customer from classic to 2016. We couldn't get on apex.local at his house. Didn't matter if we clicked on the link in the "get started" guide, or typed it into the browser. All we got is web page not found. I brought it back to my house to set up and program. Same problem here. I've tried it on multiple different devices and from wifi and wired. Is the base unit just shot, or is there something else I can try????
    Thanks
    Darrell

  2. #2
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    Use the Apex browse exe that comes with classic firmware updates to find the IP address of the new Apex.

    Also are you doing a wired or wireless setup?

  3. #3
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    Quote Originally Posted by anit77 View Post
    Use the Apex browse exe that comes with classic firmware updates to find the IP address of the new Apex.

    Also are you doing a wired or wireless setup?
    I've tried it both wired and wireless. Same problem.
    Can I do the update with the 2016 model hooked up to my router?

  4. #4
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    No, you can't update it until you have access to the local page or Fusion.

    If the classic unit has a display you can connect it to the 2016 and find/edit the ip address from there as well.

    Also the to base units can never be connected to the same bus. That is very important.

  5. #5
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    What browser on what device are you using and what's the exact address you are typing in to access the apex?

    If I recall correctly, certain devices/browsers cannot resolve the apex.local address.

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