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Thread: HELP! New Apex (2016) and EB8’s not being recognized

  1. #1
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    HELP! New Apex (2016) and EB8’s not being recognized

    Had a bad lightning strike a couple days ago that cooked my Apex Classic brain. I just got the new version and am having some difficulties. It recognizes the first EB8 powerstrip status light is on solid green, I can get the status light on the second EB8 to come on solid green when it is plugged into the first one but on the dashboard the sliders for the outlets for the second one never show up. I have tried rebooting the Apex and disconnecting and reconnecting the second EB8 (I also have a third EB8 that it won’t bring up the sliders on).

    I have tried using the reset button on the bottom of the unit and it still doesn’t show the sliders. What am I doing wrong?

    Edited to add: there is nothing in the new tiles window in apex fusion

  2. #2
    Frequent Contributor zombie's Avatar
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    Disconnect it, go to the modules page and delete it, then reconnect. That usually resolves this issue if it occurs.

    Sent from my SM-G965U using Tapatalk

  3. #3
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    So if I view it via Apex.local I can see all of the outlets, however on apexfusion, I can only see the 1st EB8.

  4. #4
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    Any ideas?

  5. #5
    Frequent Contributor zombie's Avatar
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    If you control the sliders for the one that shows up in fusion, do they work? Possibly an intermittant connection and the new status isn't sending to fusion.

    Sent from my SM-G965U using Tapatalk

  6. #6
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    Quote Originally Posted by zombie View Post
    If you control the sliders for the one that shows up in fusion, do they work? Possibly an intermittant connection and the new status isn't sending to fusion.

    Sent from my SM-G965U using Tapatalk
    Yes they work

  7. #7
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    I had the same problem. Did you click on the lock icon up at the top of the dashboard? That will reveal all the hidden outlets, and you drag and drop them down below your other visible outlets/sliders.

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