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Thread: apex aqua screen lock up on 2016 apex

  1. #1
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    apex aqua screen lock up on 2016 apex

    Hi All,
    Hoping someone can help asap. conditions are as follows on the apex wifi model

    aqua screen - not responding, apex can log in thru fusion and appears to be receiving commands.

    actual - nothing happening at the aquarium end, commands not being activated.

    question ????? will a local quick reset help fix this problem. ???? any suggestions received.

    I am not beside the aquarium but I have a mate who is, but he isnt very apex savvy.

    please help aquarium on 19.3 C and dropping, heaters, pumps and lights controlled via apex.

  2. #2
    Frequent Contributor zombie's Avatar
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    Reboot the controller by unplugging it, waiting a minute and plugging back in.

    When you say blue screen, are you referring to a classic display plugged in, or the LED on the base unit?

    What are the color of each module LED and are any flashing?

    Sent from my SM-G965U using Tapatalk

  3. #3
    Frequent Visitor rkpetersen's Avatar
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    Sorry about this problem. It's pretty hard to know exactly what's going on from that information. Is the Apex and other equipment getting power? If the Apex controller and energy bar are drawing appropriate power, a manual reboot of the Apex might help. I'd try it, anyway. Use a pin or paper clip inserted into the small hole on the face of the Apex controller for a second to reboot the system.

    Edit: I should just let zombie answer these.

  4. #4
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    Quote Originally Posted by zombie View Post
    Reboot the controller by unplugging it, waiting a minute and plugging back in. Okay thanks will give it a go

    When you say blue screen, are you referring to a classic display plugged in, or the LED on the base unit The aqua controller screen which is plugged into the main unit.

    What are the color of each module LED and are any flashing? NOT Sure will get it checked.

    Sent from my SM-G965U using Tapatalk

    cheers thanks

  5. #5
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    thank you for you help. cheers

  6. #6
    Frequent Contributor zombie's Avatar
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    Once you get comms back, make sure you update module firmware as that can sometimes cause this behavior if one or more is out of date or corrupted.

    Sent from my SM-G965U using Tapatalk

  7. #7
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    Hi Guys,
    Thanks for all your assistance. I have got the apex back on fusion and can now control all the system.
    After a bit of local fault finding, we have deduced that there might be a problem with the aquacontroller screen as once this was removed from the apex the system came back on line and is fully working.
    Its a bit hard to update or anything at present as I am not in location, but will check and update once I get back on site.
    At least it is now fully operational, well less the aqua controller screen.

    Again thank you for your help and quick replies.

    cheers Peter

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