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Thread: Dos not working properly

  1. #1
    New User
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    Aug 2016
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    Las cruces nm/ mountain standard
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    Dos not working properly

    My right pump on the dos is making a funny noise when it is supposed to be dosing. The head does not turn. Any way to fix this. This is a brand new unit

  2. #2
    Frequent Contributor zombie's Avatar
    Join Date
    Dec 2013
    Location
    Denver, CO
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    13,176
    Swap the heads and see if the problem resolves, follows the head, or stays with the motor.

    Sent from my SM-G965U using Tapatalk

  3. #3
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
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    California - US Pacific
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    22,464
    Remove and reseat the pump head. If that does not help, contact Neptune technical support.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  4. #4
    New User
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    Aug 2016
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    Las cruces nm/ mountain standard
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    Motor does not turn with the head off

  5. #5
    New User
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    May 2018
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    Nevada
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    3
    Mine does the same thing... Did you have any luck with yours? I took the head off, manually spun the head (which seemed fine) and with the head off, I pressed the button to cycle the motor and it just clicks.... the drive doesn't turn at all. Had the unit on the tank for maybe 2 weeks...

  6. #6
    New User
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    Aug 2016
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    Las cruces nm/ mountain standard
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    8
    No luck fixing it. They sent me a new unit

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