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Thread: Energy Bar 8 Troubleshooting

  1. #1
    Regular Vistor
    Join Date
    Dec 2013
    Location
    Aurora CO
    Posts
    19

    Energy Bar 8 Troubleshooting

    No power to EB8. No status light. Have a newly set up Apex 2016. Have 3 Energy Bars, 2 - 832's, and 1 - EB8. The EB8 was powered up, and connected through fusion. Yesterday, was starting to configure RO/DI automation, and could not get the water to turn on, Was't hearing the mechanical relay "click" whenever they switch on/off. (outlet 4 or 8.)

    The EB8 is connected with an extended 50ft Aquabus cable from www.usbfirewire.com

    I looked at the 15amp fuse button, and it is not popped. I unplugged the EB8, moved to different outlet, same issue - does not power on, no status light on or blink. I used a plug in electrical tester to confirm the outlet was good - no open ground or neutral.

    I took all the screws and was able to separate the top from the bottom on the EB8. Only problem is the top covers the electronics, and fuse area and do not see how to separate.

    All the 2016 stuff is new, but the EB8 is one I have from 3yrs ago, so no warranty.

    I looked around and didn't see any kind of troubleshooting guide, any recommendations?

  2. #2
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464
    There are no user-serviceable parts inside, such as a fuse.

    Contact Neptune tech support about diagnoses and possible repair.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

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