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Thread: Wave pump no longer working

  1. #1
    Regular Vistor
    Join Date
    Feb 2013
    Location
    Long Island, NY
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    25

    Wave pump no longer working

    One out my two Wav pumps no longer runs. Pump has been cleaned throughly. Swapped the leads and all was good on the second pump. So it’s not the 1-link module.

    The pump is just over 2 years old. I would expect to get more service from it. Any ideas on what else to check?

  2. #2
    Frequent Contributor zombie's Avatar
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    Dec 2013
    Location
    Denver, CO
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    13,176
    Have you tried swapping the impellers?

    Sent from my SM-G965U using Tapatalk

  3. #3
    Regular Vistor
    Join Date
    Feb 2013
    Location
    Long Island, NY
    Posts
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    I did swap around impellers. Same behavior. It trys to start then stops.

  4. #4
    New User
    Join Date
    Oct 2016
    Location
    California
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    10
    Same problem. How do I get in contact with customer service?

  5. #5
    Regular Vistor
    Join Date
    Aug 2016
    Location
    Thunder Bay, Canada
    Posts
    18
    Same issue. One pump not working after 2 years. Cleaned and swapped impellers, changed one link inputs. Seems to try but then nothing. Was very clean. How did you submit a ticket?

  6. #6
    Frequent Visitor
    Join Date
    Oct 2017
    Location
    Cary NC
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    101
    Quote Originally Posted by Northern Reefer View Post
    Same issue. One pump not working after 2 years. Cleaned and swapped impellers, changed one link inputs. Seems to try but then nothing. Was very clean. How did you submit a ticket?
    here is the link to contact support. They are very responsive.

    https://www.neptunesystems.com/support/contact-support/

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