Results 1 to 15 of 15

Thread: Stop the emails!!! (Apex won't stop sending OFF notices)

  1. #1
    Regular Vistor
    Join Date
    Jun 2016
    Location
    San Diego, CA
    Posts
    22

    Stop the emails!!! (Apex won't stop sending OFF notices)

    Sometimes my Apex sends spontaneous "OFF" messages, with no clue as to what condition just moved from ON to OFF, and I receive no corresponding ON messages (nor does anything appear in the log). They look like usual OFF messages, e.g., :

    Date: 2016-08-20 10:51:54 (2016-08-20 17:51:54 UTC)
    Status: ON
    Statement: Set OFF

    What is particularly frustrating is sometimes it gets in the mood to send them continuously every ~5 minutes or so. Sometimes they stop by themselves, sometimes I have do disable notifications.

    Any idea why this would occur? My email alarm program looks like the following:

    Fallback OFF
    Set OFF
    If SkimFl OPEN Then ON
    If TankFl OPEN Then ON



  2. #2
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464
    Alerts that say Status ON / Set OFF are caused by the email outlet slider being in the manual ON position (instead of AUTO)

    Alerts that say Status OFF / Set OFF which were not preceded by an alert which contained the triggering condition are usually to to a trigger condition which was so short-lived that the email outlet was turned back off before Apex could send the first alert. I'm talking about events lasted a second or less here.

    In your case, I suspect that one of the float switches is being OPENed momentarily - like for less than a second. This can happen due to water movement causing surface ripples, for example.

    Two options -

    1. Prevent such short-lived events from triggering the alarm by adding a Defer to that an alarm condition must be present for a certain period of time before the email outlet gets turned on

    Defer 0:30 Then ON

    Now, if one of those float switches is bouncing a bit, no alarm will be triggered. It will need to be OPEN continuously for 30 seconds before an alert will be triggered.

    You can use a longer Defer if desired, but I suggest keeping it less than 1 minute.


    2. Add programming so that if the email outlet gets turned on, it will stay on for several seconds even if the triggering condition goes away less than a second after it occurs.

    Min Time 0:15 Then ON

    First method suppresses momentary nuisance alerts.

    Second method hold the email outlet on long enough to get the first alert sent out so you can see what happened.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  3. #3
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464

    Stop the emails!!! (Apex won't stop sending OFF notices)

    Also, it's rather unusual see such a sparse email program, which doesn't have statements to alert you if probe readings are abnormal. Most have at least temp and pH alarms configured. Consider adding that...
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  4. #4
    Regular Vistor
    Join Date
    Jun 2016
    Location
    San Diego, CA
    Posts
    22
    Now that you mention it, it does seem possible that the float switch in the sump gets jostled from time to time, so perhaps that is it. I applied both the Min Time and the Defer line so I will 1) hopefully stop getting them, and 2) if I do, have a chance to confirm it is indeed the float switch.

    Regarding the short program, I have the probe alarms all set up with the GUI. I presume that programming gets appended to the custom program I wrote for the float switches. (It seems to work, anyway!)

  5. #5
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464
    Ok, disregard that post about the alarm programs, since it sounds like you have a new Apex 2016. Your profile here still lists an Apex Classic.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  6. #6
    Regular Vistor
    Join Date
    Jun 2016
    Location
    San Diego, CA
    Posts
    22
    Didn't realize one's profile had that info--it was just the default. I have updated it; thanks!

  7. #7
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464
    Quote Originally Posted by Erasmus View Post
    Didn't realize one's profile had that info--it was just the default. I have updated it; thanks!
    You filled that info in when you first registered.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  8. #8
    Regular Vistor
    Join Date
    Aug 2016
    Location
    Seattle, WA
    Posts
    29
    Similar question here...New Apex 2016 setup and overnight I started getting a bunch of text messages from Apex Fusion.
    2 questions:
    1) Since the alarms seem to be auto-generated (based on min/max trigger alarms on the config pages) and not specified in code, is there a way to add the "defer" statements to handle momentary fluctuations? Or do I need to turn off these auto-generated alarms and manually create them in the email program? See below, where my return watts fluctuates a little - I can raise the max value, but I'd also like to defer the notification.
    2) How can I identify the source of the "Status On/Off - Set OFF" messages? They seem to maybe be in pairs to the ON messages, though not always. See below where there are some "Set OFF" messages with no info.

    Item Date Status Statement
    1 2016-08-29 00:33:06 -0700 ON If ORP < 180 Then ON (178)
    2 2016-08-29 01:33:07 -0700 ON If ORP < 180 Then ON (179)
    3 2016-08-29 02:06:18 -0700 OFF Set OFF
    4 2016-08-29 02:12:24 -0700 ON If Output Return Watts > 27 Then ON
    5 2016-08-29 02:12:26 -0700 OFF Set OFF
    6 2016-08-29 02:14:13 -0700 OFF Set OFF
    7 2016-08-29 02:20:36 -0700 ON If Output Return Watts > 27 Then ON
    8 2016-08-29 02:20:38 -0700 OFF Set OFF
    9 2016-08-29 02:20:51 -0700 ON If Output Return Watts > 27 Then ON
    10 2016-08-29 02:20:53 -0700 OFF Set OFF
    11 2016-08-29 02:26:36 -0700 ON If Output Return Watts > 27 Then ON
    12 2016-08-29 02:26:38 -0700 OFF Set OFF
    13 2016-08-29 02:31:05 -0700 OFF Set OFF
    14 2016-08-29 02:43:45 -0700 ON Set OFF
    15 2016-08-29 02:43:47 -0700 OFF Set OFF
    16 2016-08-29 02:44:31 -0700 OFF Set OFF
    17 2016-08-29 02:45:22 -0700 ON If Output Return Watts > 27 Then ON
    18 2016-08-29 02:45:24 -0700 OFF Set OFF

    Thanks!

  9. #9
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464
    In your email outlet, add at the end:

    Defer 000:05
    Min Time 000:05

    This will reduce momentary/transient alarms and also hold the alarm outlet on for a few seconds so that an ON message can get processed before a short-lived alarm condition goes away.

    I would also increase the 27w high trigger value a bit; it seems you have it too close to the normal draw of the pump.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  10. #10
    Frequent Visitor
    Join Date
    Aug 2016
    Location
    Toronto, Canada
    Posts
    117
    Thanks great info here !


    Sent from my iPhone using Tapatalk

  11. #11
    New User
    Join Date
    Aug 2018
    Location
    US, Eastern Time
    Posts
    3
    I am having the same issue with my new Apex 2106. On Saturday alone I received over 600 error messages, almost all of them like this:

    601 2018-08-04 15:28:16 -0400 OFF Set OFF
    602 2018-08-04 15:28:18 -0400 OFF Set OFF
    603
    2018-08-04 15:28:24 -0400 ON Set OFF

    The majority of them are the "OFF Set OFF" variety. My email log looks like this:

    Set OFF
    If Error Kessil_Centr Then ON
    If Swx3_2 OPEN Then ON
    If Leak CLOSED Then ON
    If Error ATK_PMUP Then ON


    There are two other alarm outputs, which I don't understand:

    4 SndAlm_I6 base_Alarm alert
    5 SndWrn_I7 base_Warn alert
    Both of those have just one line:

    Set OFF

    Any ideas what those two alarms are for? Any reason to have them? Could they be the cause of my issue? I'm a bit afraid to just delete them, since I don't know what they do and I'm brand new to Apex.

    Thanks!

  12. #12
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464
    The two Sndxxxxx outputs correspond to the audible alarms, which require a display module to use. They are built into the system and therefore cannot be deleted. They do not cause email or text notifications.

    Please follow the advice previously given in this thread - add the two Defer lines suggested earlier to slow things down so you can see what’s triggering those alarms.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  13. #13
    New User
    Join Date
    Aug 2018
    Location
    US, Eastern Time
    Posts
    3
    Thanks so much, Russ- that’s why I was “skeered” to mess with those other alarms! I did add the Defer and Min lines as suggested, but that hasn’t worked- I’ve already had over 200 alarms today.

    And it’s pretty awesome how much your working to help us new Apex owners! Again- thanks so much.

  14. #14
    Master Control Freak RussM's Avatar
    Join Date
    Dec 2012
    Location
    California - US Pacific
    Posts
    22,464
    The goal of adding the Defer statements is to slow down the alarms so you can see what is turning the alarm on. What do you see after adding them? Check the alarm log in Apex Fusion.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  15. #15
    New User
    Join Date
    Aug 2018
    Location
    US, Eastern Time
    Posts
    3
    Here’s what worked for me. Added this at the end of the email alarm script above:

    Defer 000:15 Then ON
    Min Time 000:15 Then ON


    No alarms all day! At least so far. Thanks for your help!

Similar Threads

  1. Fusion stopped sending emails
    By MHG in forum APEX Fusion
    Replies: 8
    Last Post: 10-28-2017, 14:45
  2. Please Help - Apex stop working
    By Lepers in forum Apex Classic/Apex Lite/Apex Jr
    Replies: 12
    Last Post: 10-11-2016, 01:24
  3. email wont stop sending emails please help
    By jrickreef in forum APEX Fusion
    Replies: 1
    Last Post: 05-23-2015, 16:44
  4. Apex won't stop rebooting
    By Nivenethan in forum Apex Classic/Apex Lite/Apex Jr
    Replies: 4
    Last Post: 04-01-2014, 10:15
  5. Help! Apex won't stop emailing me repeatedly
    By kirk_m in forum Networking & Internet Connectivity
    Replies: 11
    Last Post: 12-28-2013, 22:45

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •