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Thread: Used Apex Dead Ethernet Port

  1. #1
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    Used Apex Dead Ethernet Port

    So I bought a used Apex Classic on a reef forum and it seems the ethernet port is dead. Orange light stays lit, no green link light. It actually worked for a little while with no green light on, now does nothing. Tried diff cable, diff router port and so on. Is there hope for this unit? It seems to be a newer model (Orange Sticker) serial number in the 55000 range.

    thx

  2. #2
    Frequent Contributor zombie's Avatar
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    You will probably need to send it in for repair. Chances are the repair will be inexpensive (less than $50) if they just need to repair a few components related to the ethernet port.

    Sent from my SM-G965U using Tapatalk

  3. #3
    Master Control Freak RussM's Avatar
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    Have you contacted the seller about this? That would be my first action.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  4. #4
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    Quote Originally Posted by RussM View Post
    Have you contacted the seller about this? That would be my first action.
    I have, no response. Luckily I went through paypal and have opened up a case. I hope to just get a refund, but if not I will have to go the repair route.

  5. #5
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    Happy to report that I sent the unit to Neptune Systems and they are repairing it at no charge. I love this company and the support they give! I sent a message to the creep I bought it from letting him know that it's not an issue. His response was asking me to drop the paypal case that I opened on his transaction. All's well that ends well I guess.

    - - - Updated - - -

    Also, thank you guys for the direction and encouragement!

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