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Thread: WXM issues after transitioning to "New" Apex.

  1. #1
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    WXM issues after transitioning to "New" Apex.

    I have 2 Apex systems, (gold and the new 2016). My WXM module worked perfectly with the older glod system for both Vortech pumps and Radion lights. However, after I moved the WXM module to the "new" apex, It didn't work properly.


    1) All the Radions didn't connect. I had a to reset it a few times to make it work. However, during the process, all the Vortechs were reported "missing".
    2) I tried to attach it by following the standard process through the Vortech controller buttons. It didn't work.
    3) I tried to soft reset the Vortech and tried to attach again. It didn't work.
    4) I tried to hard reset the Vortech and tried to attach it again. I didn't work either.
    5) I then deleted the "missing" Vortech outlets, restarted WXM module, and repeated step 2-4, but still don't see the Vortechs in the module configuration page.
    6) Right now after finishing the steps for attaching the Vortech, the LED continues to flash red+blue until I power cycle it.
    7) I have 13 Radions and 6 Vortech pumps although only 10 Radions are currently attached.
    8) If the limit on the WXM module is 13 devices/outlets, Do I need a 2nd WXM module for all 19 devices? Although, since I only have 10 Radions attached, I should be able to attach at least 3 Vortechs.

    Here are some more information:
    1) The AOS version is 5.04_7A18.
    2) The WXM software version is
    13 (OK).
    3) The WXM hardware version is 0 (weird)
    4) I currently CANNOT update WXM RF. It says couldn't communicate with module which is weird because, I can see AND control the Radions.
    5) I have does most of the standard things like restarting, resetting etc.
    6) I am accessing the device through it's native website over LAN and not through Apex Fusion.


    Any help to get this resolved quickly is greatly appreciated.


    Thanks

  2. #2
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    Nov 2014
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    Problem resolved with Support help. I needed to get a new WXM module. All the communication channels was taken over by Radions.

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