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Thread: WAV not working

  1. #1
    Regular Vistor
    Join Date
    Aug 2016
    Location
    Thunder Bay, Canada
    Posts
    18

    WAV not working

    WAV pumps 2 years old, one stopped working. Took impeller out and cleaned (were already clean) and swapped impellers with other powerhead. Tried switching on one link. Still trys to start but will not run. What are my options? Pretty pricey to only get 2 years from a pump. Any help out there? Thanks in advance.

  2. #2
    NSI Member
    Join Date
    Jan 2013
    Location
    MN
    Posts
    2,552
    Open a support ticket. You'll likely need to send it in. Even if it is a total fail they are likely to give you a good discount on a replacement.

  3. #3
    Regular Vistor
    Join Date
    Aug 2016
    Location
    Thunder Bay, Canada
    Posts
    18
    Thanks. I opened a ticket and they are working on the issue with me. Setting up a RMA. Hope they do something for me. My Echotech M1 pump died recently as well. Echotech is sending me a new unit. I will always return to a company that stands behind their products. - Cheers

  4. #4
    NSI Member
    Join Date
    Jan 2013
    Location
    MN
    Posts
    2,552
    My WAV set was an original pre-order. One died after a year and a half and the other after 3 years. Even out of warranty, Neptune offered a fairly good discount on both replacements.

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