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Thread: Alexa/Apex skill no longer working

  1. #1
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    Alexa/Apex skill no longer working

    I live in the Netherlands and was using Alexa together with the Apex skill quite a lot. This week I discovered that somehow Alexa can't find the Apex skill any longer.
    On the 11th of november I installed an update of the Amazon Alexa app (to version 2.2.243227.0) on my iPhone. Maybe this broke it?

    I tried to disable the skill en reenable it again, but still no luck. Somebody got some tips how to get it working again?

  2. #2
    Alexa Guru Joe's Avatar
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    You'll have to have your Amazon Alexa account set up for an English speaking locale like US or UK. The skill is only available in countries where Amazon has enabled English language support.

  3. #3
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    Quote Originally Posted by Joe View Post
    You'll have to have your Amazon Alexa account set up for an English speaking locale like US or UK. The skill is only available in countries where Amazon has enabled English language support.
    That's what I did to get it working. It was working perfectly. But suddenly the Apex Skill can nog longer be found or used by Alexa.

  4. #4
    New User
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    Here the same story as Bas
    It doesnt work anymore
    Just spend a lot of money for it for 3a4 weeks

  5. #5
    Alexa Guru Joe's Avatar
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    Quote Originally Posted by Wouter5th View Post
    Here the same story as Bas
    It doesnt work anymore
    Just spend a lot of money for it for 3a4 weeks
    Is your Alexa account set up to use Amazon.NL or Amazon.com?

  6. #6
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    Hey Joe
    Its set to amazon.com

  7. #7
    Alexa Guru Joe's Avatar
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    Amazon support has responded:

    "Because there is not a Netherlands Amazon marketplace, customers who reside in the Netherlands must go through the German marketplace to locate the skill. Please see the following documentation: https://www.amazon.com/gp/help/custo...A1426T6YIXGHOT

    If you continue to have issues, please contact customer support here: Amazon US: https://www.amazon.com/gp/help/custo...A1426T6YIXGHOT
    "

    It appears that if you go through Amazon.de, you should be able to download and use the English-UK version of the skill.

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