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Thread: Delete Outputs

  1. #1
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    Delete Outputs

    hi ! I had to do a factory reset. After the reboot I got this 3 outputs for the AI prime lighting. I didnt add them. The problem is that they dont do nothing and I cant be able to delete them.

    Also there is no module added nor they get detected when trying to add it.

    The status of those outlets is

    19 PrimeHD_6_1 6_1 UNK
    20 Prime_4_1 4_1 UNK
    21 Prime_5_1 5_1 UNK


    So I dont know what to do. Is there a way to force the deletion?

    Any help is appreciated.

    Thanks in advance !

  2. #2
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    You can delete them from the output page, go to fusion

    Click on "Expand"


    click on the outputs page


    search through there and see if "PrimeHD_6_1" is there, if it is:

    Click on Add/Delete icon


    Click on "show delete column"


    Look for "PrimeHD_6_1" and click "X" to delete it



    do that for the other 2 outlets.

  3. #3
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    If you have the apex classic you have to do it from the dashboard. Go to configuration drop down and select "Module Setup"



    Then half way down the page you can select from the drop down your 3 outlets and click "output delete"



    That will permanently delete them.

  4. #4
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by juanmanuelsanchez View Post
    hi ! I had to do a factory reset. After the reboot I got this 3 outputs for the AI prime lighting. I didnt add them. The problem is that they dont do nothing and I cant be able to delete
    Contact Neptune tech support.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  5. #5
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by sisterlimonpot View Post
    You can delete them from the output page, go to fusion
    IOTA AI light outputs cannot be deleted like you describe using APEX Local or APEX Fusion.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  6. #6
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by sisterlimonpot View Post
    If you have the apex classic you have to do it from the dashboard.
    IOTA is not supported in the Apex Classic. Support for AI Prime and Hydra HD lights is only available in the newest two Apex models.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  7. #7
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    So what's the solution? Another factory reset?

    Sent from my SM-G950F using Tapatalk

  8. #8
    Master Control Freak RussM's Avatar
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    Quote Originally Posted by juanmanuelsanchez View Post
    So what's the solution? Another factory reset?

    Sent from my SM-G950F using Tapatalk
    No. Contact Neptune tech support.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  9. #9
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    Thanks will do.

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