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Thread: EB832, logo light blinking rapidly

  1. #1
    Regular Vistor
    Join Date
    Jan 2017
    Location
    NJ
    Posts
    21

    EB832, logo light blinking rapidly

    I just reset my APEX to start fresh and connected using one EB832. I then plugged in a second EB832 but cannot see it in Fusion. I navigated to the Modules page and it shows one EB832 (2_2) with an exclamation mark. I click on it and it shows that it’s disconnected. I update the firmware and it reconnects but the 2nd EB832 logo light begins flashing rapidly while updating. After the update, it’s dead. I reset my brain to factory default and set it up with plugged in and they both function as one. Meaning, whatever I do to the outlet status in fusion, both EB832s do the same thing. I tried renaming the one module and nothing happens. When I update firmware, the original EB832 updates while the other starts flashing rapidly. Help!


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  2. #2
    Control Freak In Training
    Join Date
    Dec 2016
    Location
    West Unity, OH
    Posts
    133
    What did you end up having to do to fix this?

  3. #3
    Regular Vistor
    Join Date
    Jan 2017
    Location
    NJ
    Posts
    21
    I had to open a ticket with Neptune. They called me the following day and used Terminal (I’m a Mac user) via screen share to fix it. I didn’t quite catch what they did but it was fixed after a 5 minute phone conversation.


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