Results 1 to 2 of 2

Thread: Neptune support review

  1. #1
    New User
    Join Date
    Dec 2018
    Location
    Grants Pass, Oregon
    Posts
    7

    Neptune support review

    I wanted to take a moment and give my opinion of Neptune support. I purchased an Apex system (probes and all) a couple of weeks ago. Had the most frustrating experience trying to get it up and running. Long story short, I did the requisite forum searches to no avail. Sent an email to Neptune support and they responded very promptly. First efforts at troubleshooting did not work. I was told that due to the holidays and phone support appointment would take at least a week. I stated that I would be gone next week but was expecting live rock from TBS in a day or two and really needed immediate help. Within 5 minutes I got a call from Luis at Neptune, I gave him control of my laptop and in a very short time my issues were resolved.

    Thank you Luis and Neptune for your attention to your customers. Your work is appreciated!

  2. #2
    Frequent Contributor SuncrestReef's Avatar
    Join Date
    Feb 2018
    Location
    Beaverton, OR
    Posts
    3,105
    That's great! I have also been impressed with Neptune support. They have replaced a couple of defective components with very few questions and sent pre-paid shipping labels for me to return the items.

Similar Threads

  1. Kudos to the Neptune Systems Support Crew
    By thetedinator in forum The Neptune Café
    Replies: 0
    Last Post: 11-27-2016, 15:08
  2. Neptune support issue
    By mmn in forum Apex Classic/Apex Lite/Apex Jr
    Replies: 3
    Last Post: 03-19-2015, 04:25
  3. Why is Neptune tech support so POOR.
    By Fc911c in forum Pre-Sales Questions
    Replies: 12
    Last Post: 02-11-2015, 12:08
  4. How is Neptune Support?
    By jepuskar in forum The Neptune Café
    Replies: 8
    Last Post: 12-05-2013, 20:37

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •