I wanted to take a moment and give my opinion of Neptune support. I purchased an Apex system (probes and all) a couple of weeks ago. Had the most frustrating experience trying to get it up and running. Long story short, I did the requisite forum searches to no avail. Sent an email to Neptune support and they responded very promptly. First efforts at troubleshooting did not work. I was told that due to the holidays and phone support appointment would take at least a week. I stated that I would be gone next week but was expecting live rock from TBS in a day or two and really needed immediate help. Within 5 minutes I got a call from Luis at Neptune, I gave him control of my laptop and in a very short time my issues were resolved.
Thank you Luis and Neptune for your attention to your customers. Your work is appreciated!
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