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Thread: Apex losing programing

  1. #1
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    Apex losing programing

    Having a problem with my Apex classic it keeps loosing all the programing, I set it all up and working ok then when I go on Fusion to check all is ok all the programing has gone, if I look on say return pump instead of fall back on, set on etc it just says empty or its just blanc, it has done it again today and when I checked the heaters they where set to come on at 78 and go off at 86, this is no good so I have taken it off the system just can't trust it now.

  2. #2
    Frequent Contributor zombie's Avatar
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    Did you forget to click upload?

    Sent from my SM-G965U using Tapatalk

  3. #3
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    Hi no uploaded every time, it's not just one port ie return pump it's the hole programing on everything, heaters, pumps, uv, even alarm, warning, e-mail, everything. Been running Apex for over two years.

  4. #4
    Frequent Contributor zombie's Avatar
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    I would contact support then. It's possible you have a corrupt firmware that you could fix by just updating, but if programming is disappearing, then I would be inclined to think that one of your memory chips may be damaged.

    Sent from my SM-G965U using Tapatalk

  5. #5
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    Thanks I have been in touch with support just waiting for them to get back to me, problem is I am in the UK but posting it back to them is not a problem.

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