I have recently moved all my apex items to a new location, and in doing so, had to contact support to get my Radion's and MP40s connected. We discovered that outlet #2 on my 2nd EB8 does not work. Support helped me connect all my lights and pumps, so problem solved for now except I have an outlet that does not work.
Fast forward to today, and I got an alert that my temp has dropped below the desired temp. My heater is plugged into the first EB8 (not the one where outlet #2 is now not working), and it does not seem to be working either. It is plugged into outlet #5. I have plugged the heater directly into a regular outlet, and it works fine. I have also tried to plug a light that I know works into outlet #5, and it does not work. I confirmed the program for that outlet is the default heater program as follows:
https://gyazo.com/d82998d56d00d0e54cd9b779d78c9d3f
I am hoping someone can give me some direction on what on earth is going on. Support (while helping me connect my lights and pumps told me I could send the EB in for outlet #2 that wasn't working, but clearly that was something I was trying to avoid). HELP!
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