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Thread: Fantastic Customer Service

  1. #1
    Frequent Visitor
    Join Date
    Apr 2016
    Location
    Naples, Florida
    Posts
    82

    Fantastic Customer Service

    All to often people only take the time to complain about service. I have been having connection issues with my apex. So over the past 10 days the Apex customer service team has been awesome helping me locate the issue. I really want to thank Jon and Luis for all their time and assistance. While I have always felt the Apex is the best accessory I have bought for my reef, The 5 star customer service proves I was correct.

    Thank you very much.

    John

  2. #2
    New User
    Join Date
    Dec 2018
    Location
    Alabama
    Posts
    7
    I would like to second that opinion, I have had a couple of issues both were me not understanding computers. Both time Apex support stepped up and solved my problems quickly. Apex controller is the best accessory I have ever purchased for my tank.

  3. #3
    New User
    Join Date
    Feb 2019
    Location
    Orangeville, Ontario
    Posts
    7
    Agreed, not enough good is brought to light these days. Luis was great today, friendly and took the time to answer all my questions. Huge help!

  4. #4
    reefanatik
    Join Date
    Mar 2013
    Location
    houston, tx
    Posts
    48
    I hope I get the same customer service. Waiting on a call I guess. I created a ticket and answered some follow up questions and now I'm stuck waiting on a email reply all while I have no communication with my tank.... once this gets resolved I'm going to buy the display module so I can at least know what's going on with my tank..... this three days after upgrading to the apexEL..... not a good start so far.

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