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Thread: DOS has solid red indicator light

  1. #1
    New User
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    DOS has solid red indicator light

    Folks, noticed that the left head’s indicator light is solid red. Head still seems to dispense alkalinity fine. From the searching I’ve done, people have said this indicates a “hardware problem”, and to contact customer support. Is this right? Probably silly question, but how do I contact customer support... can’t find their contact info anywhere?
    Thx in advance for your help.

  2. #2
    Master Control Freak RussM's Avatar
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    Dec 2012
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    www.neptunesystems.com

    Click Support. Click Contact Support.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  3. #3
    New User
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    Thx RussM, I found it and just submitted my ticket.

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