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Thread: VDM not updating.

  1. #1
    Control Freak Raptor72's Avatar
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    VDM not updating.

    I have read several threads on this and looked up videos but it’s still not updating.

    I’ve switched out AquaBus cables and tried through the app and Apex local and I receive the same messages.

    I have purchased this module second hand.


  2. #2
    Control Freak Raptor72's Avatar
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    VDM not updating.

    I tried this out on my other Apex and came out with the same negative results.

    The seller of the VDM claimed it was new.

  3. #3
    Frequent Contributor zombie's Avatar
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    I would get in touch with support. They have a few extra tricks up their sleeve that might help, but it's possible the precious owner sold you a non functioning VDM.

    When you plug it into aquabus are you at least getting an amber light?

    Sent from my SM-G965U using Tapatalk

  4. #4
    Control Freak Raptor72's Avatar
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    Yes, I get a light and flashes when it looks like it’s updating but in the end I still get the error message.

    I’ll try support. Thanks

  5. #5
    Master Control Freak RussM's Avatar
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    You cannot update a module that is showing as "Disconnected". Contact Neptune tech support for assistance with diagnosing why it is "Disconnected" even though the VDM is physically connected.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  6. #6
    Control Freak Raptor72's Avatar
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    Thanks Russ

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