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Thread: Phone Text Bounced, Now Blocked Permanently

  1. #1
    Regular Vistor aaronfelt's Avatar
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    Nov 2018
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    Phone Text Bounced, Now Blocked Permanently

    Hello,
    So my phone went out of service for a few days when my provider failed to notify me I had an expired credit card on file for them until the moment they turned the phone off. This must have caused texts to bounce and so Fusion marked my phone as banned essentially. I have since gotten the phone reactivated but Fusion refuses to allow me to re-add the phone saying it's bounced and is therefore blocking it. Is there some way to clear this "ban"? I do have an email to support so hopefully they have the ability.

  2. #2
    Master Control Freak RussM's Avatar
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    Dec 2012
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    Contacting the Tech Support team was the right thing to do. They’ll get you taken care of.
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

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