I just got my Apex about three days ago. I am attempting to update the firmware, which I don't know why the latest firmware wasn't on it, but thats another topic.
I followed the instructions. My Mac is plugged into the network with cat5, wifi on Mac is turned off, Apex plugged into network with cat5. I rand the Apex flash and the utility discovered the apex fine. I hit update firmware and it goes through the motions, I enter my password, then I get the unlock failed. It then tries with the old bootloader and it still fails. I rebooted the apex and cleared the history from my browser. Tried again, same problem. Every time it fails to update, for some reason, it turns on every outlet!!
Also, another issue, not sure if its related or not, The apex will not boot up with the network cable plugged in. I have to unplug the cable, reboot, then plug in the network cable. These are the instructions I got from Neptune support. This doesn't seem logical at all. I mean what if the power fails, then the system won't boot up again?
Any help here is really appreciated!!
Thanks
Bookmarks