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Thread: Help updating apex firmware

  1. #1
    New User
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    Help updating apex firmware

    I am trying to update the firmware on a used apex controller that I bought and I keep getting that it found and ARP entry at the ip adress of the controller but will not connect...running windows 8, laptop and apex are hard wired and virus protection is off, cleared the cache and all to no avail

  2. #2
    Master Control Freak aquamanic's Avatar
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    Jan 2013
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    We've put a lot of the common problems/solutions in this post:

    https://forum.neptunesystems.com/sho...ating-firmware

    Try those things in order.
    Al

    I do not work for Neptune. Please do not send me PMs with technical questions or requesting assistance - use the forums!
    For Neptune support send an email (don't call) to: [email protected] .
    Manuals for all products including the
    Comprehensive Reference Manual can be found here.

  3. #3
    Frequent Contributor zombie's Avatar
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    First, go to the net setup of the display. Go to DHCP and select enabled. Then select restart from the net setup menu. Once it has rebooted go to net setup -> ip address and write down the ip address that is listed. Enter that into the ip adress field of the firmware update utility and try it again. If you get any error messages, please screenshot them and post here.

    You might be an engineer if...You have no life and can PROVE it mathematically.

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