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Thread: WXM / Vortech Wire Error

  1. #1
    Regular Vistor
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    WXM / Vortech Wire Error

    One of my Vortech MP10 pumps is showing up with "Wire Error". What does this mean? I just sent the Dry end into Ecotech to have an extension cable installed on it. Could that have something to do with the error?

  2. #2
    Master Control Freak aquamanic's Avatar
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    Sounds logical
    Al

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  3. #3
    Regular Vistor
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    Why would the manufacturer do an upgrade on something that is going to cause an error message. I guess that's why I wanted to know what "Wire Error" ment. I can't see why adding 8' of cable would be a problem. (and BTW I work with real dc drives)

  4. #4
    Master Control Freak RussM's Avatar
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    I think you'd be more likely to get a definitive answer by contacting Eco-tech support, or posting in the Eco-tech forum. http://www.reefcentral.com/forums/fo...play.php?f=501
    Please do not send me PMs with technical questions or requesting assistance - use the forums for Apex help. PM me ONLY if the matter is of a private or personal nature. Thanks.

  5. #5
    Frequent Visitor BertL's Avatar
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    Quote Originally Posted by tomstechnic View Post
    Why would the manufacturer do an upgrade on something that is going to cause an error message. I guess that's why I wanted to know what "Wire Error" ment. I can't see why adding 8' of cable would be a problem. (and BTW I work with real dc drives)
    In case it's not clear why folks are sorta pointing you back at EcoTech is ... my perception running Vortec and Radions via my Apex, is some of these sort of messages that from time-to-time appear in the Apex environment are really the messages coming from the underlying Vortec or Radion firmware -- Neptune's Apex and/or WXM are just passing the short message or code through and doing nothing more than presenting the sometimes cryptic information... I agree with Russ, if I were you, I'd pop over to the EcoTech Forum and ask your question, then engage with their Support linked with your previous ticket that customized your Vortec cable. Good luck.
    Bert

  6. #6
    Regular Vistor
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    OK... Here is what I get from Ecotech support.... Now what?


    Thomas,I am not sure what that would mean since we do not have a specific error like that. Does the MP10 flash anything on the controller or does it seem to operate normally?
    Regards,

    Ryan Greenawalt

    Customer Service Rep

  7. #7
    Frequent Visitor BertL's Avatar
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    Quote Originally Posted by tomstechnic View Post
    OK... Here is what I get from Ecotech support.... Now what?
    Contact Neptune Support and provide the comments from Ryan.
    Bert

  8. #8
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    Has there ever been an answer to this?

    I have a similar problem. One my Vortechs shows up with Wire Error message within Apex Fusion, but the pump seems to be working.

  9. #9
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    hi did you ever get to the bottom of this as i have the same error and am concerned it could damage the unit

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